Privacy Policy

This Privacy Notice (“Notice”) explains how The Majlis Academy (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you access our website, teacher portal, shop, training, or related services (“Services”). By using our Services, you agree to the terms set out below.

1. Information we collect

We may collect the following categories of information when you interact with us:

Identity and contact information

Name, address, email address, and phone number, for purchases, communications, and account management.

Payment information

Processed securely by third-party providers such as Stripe, Apple Pay, and Google Pay. We do not store card details on our servers.

Account information

Login details, class or school association, and activity logs within our portal.

Usage data

Class-level analytics including AR/QR scan counts, CPD log completions, resource downloads, and general site interactions.

Communications data

Information provided when contacting us, completing surveys, or signing up to newsletters.

Cookies and tracking

Anonymous site usage information collected through tools such as Google Analytics.

We do not request, collect, or process pupil personal data.

2. How we use your information

We use your information for the following purposes:

• To process and deliver orders and subscriptions.
• To provide access to the teacher portal, CPD content, AR/QR features, and inspection evidence tools.
• To maintain user accounts and support services.
• To send newsletters, updates, and marketing communications if you have opted in. You may unsubscribe at any time.
• To monitor and improve our Services through analytics.
• To comply with accounting, regulatory, and legal obligations.

3. Third-party service providers

We work with trusted third-party providers who process data on our behalf to enable the Services, including:

• Stripe, Apple Pay, Google Pay: payment processing.
• Google Analytics: usage analytics.
• Vimeo, CDN or equivalent hosting services: media streaming and secure content delivery.
• Microsoft and Google: Single Sign-On (SSO) for teacher accounts.

These providers operate under their own security and compliance standards and do not use your data for their own purposes. Where data is transferred outside the UAE, we ensure appropriate safeguards are in place.

4. Data storage and security

Data is stored securely on servers located in the UK.

• We implement privacy-by-design measures, including SSL encryption, password protection, access logs, and server monitoring.
• We retain financial and order records for seven years to meet legal and accounting requirements. Other information is retained only as long as necessary for the purposes described in this Notice.

5. Your rights

You may, at any time:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or suspension of your account or information where appropriate under UAE law.
• Withdraw consent for optional marketing communications.

We will respond to such requests in line with applicable UAE law and reasonable business practice. Requests can be submitted to admin@themajlisacademy.com.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files placed on your device to remember preferences and provide functionality. You may disable cookies in your browser settings, but some features of the Services may not work correctly.

7. Data breach

In the event of a data breach involving your personal information, we will notify affected users and, where required, the UAE Data Office or other regulators promptly, and within the timeframes required by applicable UAE law.

8. Legal framework

This Notice is governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. We also comply with relevant Knowledge and Human Development Authority (KHDA) and Ministry of Education (MoE) requirements in relation to educational data handling.

9. Changes to this notice

We may update this Notice from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on our site with a new effective date. Your continued use of the Services after changes have been posted constitutes acceptance of the revised Notice.

10. Contact us

If you have any questions about this Privacy Notice or how we handle your information, please contact us at admin@themajlisacademy.com.

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