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Terms and Conditions

The terms on which The Majlis Academy shop, website and teacher portal are provided.

Effective date: 1 September 2025

By purchasing from or accessing The Majlis Academy shop, website, or teacher portal (collectively “Services”), you agree to these Terms & Conditions (“Terms”).

1. Definitions

We / Us
The Majlis Academy (CCG/Majlis group entity operating the shop).
You / School
The purchasing individual, teacher, or institution.
Physical Products
Cultural artefact kits, book boxes, posters and printed materials.
Digital Services
The teacher portal, online CPD, AR/QR/NFC experiences, downloads and updates.
Licence
The permission we grant for use of Digital Services and content, subject to these Terms.
Class Licence / Site Licence
The scope of access purchased, for example single class versus whole-school.

2. Intellectual property and licence

  1. We own all intellectual property rights in the Physical Products and Digital Services (including stories, illustrations, artefacts, figurines, teacher guides, videos, AR/QR content, CPD materials and documentation) unless expressly stated otherwise. All rights reserved.
  2. Purchase grants a non-exclusive, non-transferable licence for the scope you buy, for example single class or site-wide. No onward copying, redistribution, public posting, resale or sub-licensing is permitted without our prior written consent.
  3. No AI/LLM ingestion. You must not upload, ingest, scrape, fine-tune, or derive works from our content using AI/LLM or automated tools (including generating summaries or derivative content), except where we provide an explicit tool or permission.
  4. Serialised kits and codes. Each kit or resource may include a unique ID and AR/QR/NFC code. These identifiers and codes are class or school specific, may be time-limited, and must not be copied or shared beyond the purchased licence.

3. Accounts, access and licence scope

  1. Named access and SSO. Digital access is provided to named users, for example school staff, and may require sign-in via school Microsoft or Google SSO.
  2. Licence scope.
    • Membership (Class Licence): access is limited to the named teacher or teachers and the registered class or classes only.
    • Membership (Site Licence): access for all teachers within the purchasing school site.
  3. No account sharing across year groups, departments, or schools outside the purchased licence. We may apply reasonable session or device limits to maintain service quality.
  4. Access continues only while an active, paid subscription or licence remains in force. On expiry or termination, all access ends and downloaded Digital Services must cease to be used.

4. AR, QR and NFC digital features

  1. AR/QR/NFC links are an access mechanism to Digital Services. They may be bound to a class, school domain or time window and may require login.
  2. We may rotate or expire codes and update content periodically to ensure quality, safety and compliance.
  3. If a code is used outside the permitted licence, for example by another class or school, the experience may show only a preview or be denied.

5. Physical products: kits, artefacts and book boxes

  1. Use artefacts respectfully and in line with our bilingual facilitation notes. Some items may have age or handling guidance. Use of artefacts must align with cultural norms and MoE, ADEK, KHDA or other regulatory body guidelines on classroom resources.
  2. Once opened, returns are not accepted for kits, artefacts or book boxes due to copyright, safeguarding, and hygiene reasons. See section 8 for cancellations.
  3. Risk of loss passes on delivery to your specified address. Please inspect parcels promptly and notify us of any damage within seven days.

6. Payment, pricing and taxes

  1. We accept credit and debit cards, Apple Pay and Google Pay for individual purchases, and bank transfer or invoice for schools.
  2. Invoices are due on receipt unless otherwise agreed in writing. We may suspend services until payment is received. Title to Physical Products and Licences remains with us until full payment.
  3. Prices are quoted in AED unless otherwise stated. All prices and applicable fees, including any VAT or customs duties, will be clearly shown at checkout or on your invoice, in compliance with UAE Consumer Protection Law.
  4. We reserve the right to correct pricing or content errors and to refuse or cancel orders that rely on an error, with a full refund where payment has been taken.

7. Delivery and activation

  1. Digital Services (portal access, CPD and AR) are provisioned after payment clearance.
  2. Shipping timelines for Physical Products will be indicated at checkout or in the invoice. International delivery may incur customs duties payable by you.

8. Cancellations, returns and refunds

  1. Digital Services: once portal access, downloads or AR/QR experiences are delivered or activated, no refunds are available.
  2. Physical Products: unopened items may be returned within 14 days of delivery at your cost. A refund will be issued on safe return in as-new condition. Opened kits, artefacts and book boxes are not returnable, as set out in section 5. This does not affect your statutory rights under UAE consumer law.
  3. CPD, coaching and events: cancellations must be notified 14 days in advance, otherwise fees remain payable. If we must reschedule for reasons beyond our control, we will offer a new date or a credit.
  4. Any discretionary refunds outside these rules are at our sole discretion.

9. Reselling and prohibited uses

  1. Resale or redistribution of our training, resources, AR/QR codes or portal content is prohibited without written consent.
  2. No scraping, bulk downloading, framing, reverse engineering, or automated access to the portal or media.
  3. Parent packs, home QR links and classroom codes are for the licensed class only unless a site licence is in place.

10. Data protection and privacy

  1. We do not require pupil personal data to deliver the Services. We process limited staff account data and class-level usage analytics to provide access, evidence and support. Inspection-related evidence generated via the portal is provided as a support tool only; the school remains responsible for compliance with KHDA and MoE inspection frameworks.
  2. We keep such data secure and use it only to operate and improve the Services. See our Privacy Notice for details.
  3. You must keep your login credentials secure and notify us of any unauthorised access.

11. Service changes, updates and availability

  1. We may update, improve or replace features, including curriculum alignment, seasonal content and AR experiences, from time to time.
  2. We will use reasonable endeavours to keep Services available, but planned maintenance and internet issues may cause interruptions.

12. Warranties and liability

  1. Services are provided “as is” to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted or error-free.
  2. Limitation of liability. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms shall not exceed the total amount paid by you in the 12 months preceding the claim. We exclude liability for indirect, consequential or special losses, loss of profits, and loss of data. Nothing in these Terms limits our liability for death, personal injury, or fraud, where such limitation is not permitted under UAE law.

13. Indemnity: responsible use

You agree to use the Services lawfully and in accordance with these Terms. You will be responsible for losses we suffer that are directly caused by your unauthorised redistribution, unlawful sharing of logins or codes, or misuse of artefacts contrary to our guidance.

14. Suspension and termination

We may suspend or revoke access, without refund, where there is reasonable evidence of material breach, including unlawful sharing of logins or codes, redistribution of content beyond licence scope, AI/LLM ingestion, or non-payment.

15. Force majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including acts of God, epidemic or pandemic, regulatory changes, supply chain disruption, or telecommunications failures. Obligations resume once the event ends.

16. Governing law and jurisdiction

These Terms and any dispute or claim, including non-contractual disputes or claims, are governed by the laws of the United Arab Emirates. The courts of Dubai, UAE shall have exclusive jurisdiction.

17. Complaints and contact

If you believe our Services were misdescribed or not fit for purpose, please contact us in writing with details as soon as possible. We aim to respond within 14 working days.

Email: admin@themajlisacademy.com
Address: The Majlis Academy, FD – First Floor, Incubator Building, Masdar City, Abu Dhabi, UAE.

18. Changes to these terms

  1. These Terms are drafted in English. If translated into Arabic, the English version shall prevail in the event of any inconsistency.
  2. We may update these Terms from time to time. The version posted on our site at the point of purchase applies to that transaction. Material changes will be highlighted on our site.

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